Resume
Work
Experience
2021-2022
Senior Director of Operations
Mid-America
Oversaw and managed all operational processes and functions of the Mid-America region, including Arizona, Colorado, Michigan, and Oklahoma, along with early expansion efforts in three additional states.
2019 - 2021
Director of Operations
Colorado
Launched a new expansion facility in March 2020 and drove production to reach $1M in revenue in 11 months, $2M in revenue in 16 months, becoming the #1 in-category brand in 22 months. Oversaw Fulfillment, Production, Packaging, Facilities, and Admin departments and functions of Colorado production facility.
2014-2019
Technology Operations Manager
Drove the strategy in creating front- and back-end technologies in order to reduce complexity within the customer service organization’s processes through collaboration with Development, Implementation, and other branches of technology solutions in planning and delivering new or updated technology services.
2013-2014
Technical Support Manager
Responsible for the overall operation of the Technical Support Department, both on-line representatives and off-line staff including technology project managers and product support specialists.
Education
2012
University of Mobile |
BS, Communication
Skills
& Expertise
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Agile project management
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Adobe Design Suite
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Microsoft Office Suite
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Google Suite
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Spreadsheet wizard
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Windows & Mac OS
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Salesforce
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Technical Writing
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Audio Engineering
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Video Editing
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Experience with multiple e-commerce platforms (Four51, Shopify, BigCommerce)
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Experience with multiple project management platforms (Asana, Monday.com, Trello)
Fun Facts
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Earned the rank of Eagle Scout in Boy Scouts of America.
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Founded, owned, managed, and hosted an iTunes Top 10 pop culture podcast for 3 years.
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Featured as Time magazine's 2006 Person of the Year.
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Avid comic book collector with thousands of issues, spanning nearly 60 years.
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Hosted trivia and karaoke nights for nearly a decade at various restaurants and bars in Alabama and Colorado.
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Player and Game Master of Dungeons & Dragons for 15+ years.